Patient Safety and Privacy
Your health and safety is Shared Health’s top priority.
Guidance for patient safety is provided by Shared Health’s diagnostic services quality department, which continuously reviews operations with an eye to improving and enhancing patient safety. We are also a member of the Manitoba Institute for Patient Safety.
How you can assist in ensuring your safety during a visit to one of our facilities for testing:
- Ask Questions – Understanding your health care journey ensures you are playing a role in keeping safe.
- Review your requisition – Mistakes can happen so it is important for you to review the requisition your doctor provided to ensure that your personal information is accurate.
- Show your ID – When providing a sample as an out-patient at any facility, you will be asked to show identification before your sample will be taken. Learn more about the types of acceptable identification.
- Watch for labeling – When you are having blood drawn, or any other sample collected, make sure that the sample is labeled in front of you. The label ensures that the proper tests are conducted on your sample so that your doctor gets the correct report required to make a diagnosis and determine treatment. Talk to your technologist or technician if you are concerned about labeling.
What to do if your safety or the safety of a family member has been compromised
If you or a family member has received diagnostic care from Shared Health that resulted in harm or injury, we would like to hear from you. We encourage you to call us to report the incident, but also understand the decision to report the incident is a serious one. Please be assured that we will respect your privacy by offering anonymous reporting.
The term, “Critical Incident” is used to describe incidents in health care where a patient’s safety has been compromised. A critical incident:
- is a serious and undesired result of health care, such as death, disability, injury or harm, unplanned admission to hospital or unusual extension of hospital stay; and
- does not result from the individual’s underlying health condition or from a risk inherent in providing the health services.
To report or discuss a critical incident, 24 hours a day, please call:
- 8 AM – 4 PM: Main reception: 204-926-8005 – ask for the Director of Quality
- After hours: Administrator on-call pager – in Winnipeg 204-926-3718 Toll-Free 1-877-437-4861
If you were unhappy with the diagnostic care you received, but no critical incident occurred, we still want to hear from you. Please take a moment to fill out and submit a Diagnostic Services, Shared Health Patient Feedback form to share your experience.
What happens if you decide to report a critical incident?
Shared Health’s diagnostic critical incident processes are established to improve the quality and safety of our diagnostic services. When you report an incident, we will discuss the details of the situation with you. This information is then used by us to guide an investigation that will help us to make improvements to our system and service, ultimately leading to safer patient care.
More details on the Critical Incident process are available here or by visiting the Manitoba Government website. Manitoba Health, Healthy Living and Seniors also publishes Patient Safety Learning Advisories that are prepared following Critical Incident investigations.
You can view them here: http://www.gov.mb.ca/health/patientsafety/psla.html.
Manitoba’s Personal Health Information Act (PHIA) is a law that gives patients access to their own health information, but also requires individuals and organizations who have access to that information – called ‘trustees’ – to safeguard patient privacy.
Shared Health takes its role as a trustee seriously. Reasonable administrative, technical and physical safeguards are in place within Shared Health to protect the confidentiality, security, accuracy and integrity of the personal health information with which Shared Health and its employees are entrusted.
All Shared Health employees sign confidentiality pledges that obligate them to adhere to Shared Health’s Personal Health Information Act (PHIA) policies.
To discuss issues related to privacy or to arrange access to your own health information, please contact: