Shared Health embraces new Canadian Quality and Patient Safety Framework during major transformation
“We all broadly use the word quality, but we really do not understand its complexity,” shares Jeanette Edwards, Strategic Lead, Community Health, Quality and Learning and Acting Provincial Lead, Indigenous Health at Shared Health in Manitoba. “If you say quality to a healthcare worker, administrator or a patient, it means something different. For many patients in care facilities, quality may mean the food or the availability and ease of parking. To the surgeon, quality may be the efficacy of surgery, including patient outcomes. What we’re trying to do is look at a system and think of quality as a complex construct.”
Manitoba’s healthcare system is undergoing major transformation and Jeanette led a quality and accreditation project that ensured input from across health services delivery organizations to guide the development of a provincial quality framework and approach to accreditation as a key quality improvement process. In addition, “We had public representation, families involved with critical incidents who shared their input, Indigenous input from Ongomiizwin– all had contributions,” she said.