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Pandemic Response Level: critical icon Manitoba - CRITICAL
COVID-19 Information: Latest updates for Manitobans and resources for health providers.

Security Questions

What are my responsibilities regarding security?

You play a vital role in securing your username and password. Your username and password are the unique way for us to know that it is you accessing your online account.

Always create a complex password that is meaningful to you and is not known or easily guessed by others. Your password must be at least 8 characters long and contain at least one uppercase (capital) character, lower case character, number and special character (#, $, or &). Never share your password, write it down, or allow anyone else to observe you entering your password.

Once your COVID-19 test results information reaches your device it is your responsibility to protect it. Here are a few steps we recommend:

  • Never leave your device unattended while you are logged on to our websites
  • Ensure your device is password protected
  • When you are finished using this application, always log out, and close all browser windows
  • Ensure you always have up-to-date anti-virus and malware protection installed on your device at all times

Disclaimer: Shared Health COVID-19 Online Results Display has made every reasonable effort to ensure the security of these results however, Shared Health COVID-19 Online Results Display is not responsible for ensuring that a patient’s personal computer, mobile device, home internet, or Wi-Fi connection is secure.

How do I know that the websites are secure?

The security of your personal information is essential to our delivery of our websites. Shared Health COVID-19 Online Results Display uses industry standard security practices to protect your personal information from unauthorized access, use or disclosure.

For example, your personal information is protected while it is in transit between your device and our server using security techniques such as encryption, safeguarding your personal information from being read or modified.

Why is my account locked?

Security and privacy are a top priority at Shared Health COVID-19 Online Results Display. If you find that your account has been locked, it is in an effort to protect any sensitive data you may have on our websites. In order to keep your information secure, an account may be locked if there were too many failed login attempts or if we believe the security of your account may be at risk.

How do I unlock my account?

Please use this Help form to submit a request to unlock your account.

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