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Health Innovation Award for Patient-Centred Care – Southern Health-Santé Sud

Southern Health-Santé Sud 2019 Award Winners

MOREOB, Boundary Trails Health Centre

The Boundary Trails Health Centre (BTHC) MOREOB Team in Winkler was awarded the 2018 Salus Global Patient Safety Award for the safe implementation of twin deliveries.

Managing Obstetrical Risk Efficiently (MOREOB) is a comprehensive patient safety and quality improvement program for inter-professional obstetrical teams. MOREOB combines hands-on implementation support with an extensive body of current, evidence-based clinical knowledge content and leading concepts in patient safety and best practices in collaborative teamwork and communication. The program standardizes communication for obstetrical care so that care providers speak the same language – both regionally and across the province.

BTHC continues to receive positive feedback from the community and staff since the program was implemented in 2018. Staff are better informed in regard to twin pregnancies and they communicate this information to the obstetrical ward and anesthetists. By providing this service in the community, the MOREOB Team has been able to decrease costs to the region, as well as to patients who previously had to travel to another community for their delivery.

Family Advisory Working Group

The Family Advisory Working Group at Lions Prairie Manor personal care home is a team of family members and leadership staff that work collaboratively to improve the quality of life and care for residents.

The advisory group was initiated in fall 2018 by the Lions Prairie Manor leadership team with the goal of enhancing resident care and the resident care experience. The advisory group provides a platform for participants to discuss, propose and develop potential care delivery enhancements through resident and public engagement. This initiative also provides families with an opportunity to identify specific projects relating to care experiences. Recent achievements include updating the resident handbook, developing new best operating practices and implementing a “Getting to Know You” poster about each of the residents. In addition to strengthening relationships with families, the initiative has provided the leadership team with valuable insight on the issues that are most important to residents and their families.

Cardiac Rehabilitation Program

Regional statistics show that many people may not seek treatment for cardiovascular disease, or neglect follow-up and ongoing care, until the illness becomes significant. The Portage/Gladstone Area My Health Team developed the first Cardiac Rehabilitation Program of its kind within Manitoba. This program was developed in response to higher than average incidences of cardiovascular disease in their service area.

How it Works: The Cardiac Rehabilitation Program receives direct referrals from the Portage District General Hospital, Portage Clinic, the Reh-Fit Centre, the Brandon Cardiac Rehabilitation Program and Prairie Mountain Health. The direct referrals from these sources resulted in more efficient participant enrollment and intake, as well as the delivery of services closer to home. This streamlined process significantly improves efficiencies and patient outcomes by connecting patients to the appropriate supports. Former clients also have the opportunity to participate in a volunteer mentor program by sharing their experiences and stories. To date, the Cardiac Rehabilitation Program has helped about 30 participants with plans to expand the program in 2020 to meet the demand.

Southern Health-Santé Sud 2019 Award Nominees

Home Birth Kits

Midwives require many supplies that they transport with them in the unique context of their role. Midwives frequently move these supplies in and out of their personal or family vehicles due to the extreme hot and cold temperatures in Manitoba. They also identified that they did not always have the supplies they needed and that the medication they required were sometimes expired.

This prompted the Southern Health-Santé Sud Midwifery Team to collaborate with the regional Workplace, Safety & Health and Purchasing & Stores programs to create and implement standardized home birth kits. These kits are prepared and pre-delivered to each home birth client at the client’s 36 week gestation timeline. This initiative ensures that supplies and unexpired medication are available when and where they are needed. This process also allows midwives to focus on providing timely care to more women and to help with more home births. Having these supplies organized and readily available in-home provides comprehensive care to clients choosing home birth. It also empowers women and families as they journey through this experience together.

Plan of Care Template

Home Care clients in Southern Health-Santé Sud play an active role in the development of their plan of care. Accurate and timely implementation of a client’s plan of care is essential for optimal client health and well-being. The regional Home Care program initiated a client experience survey and gathered staff feedback for the development of a standardized people-centred plan of care template.

This initiative aligned with the program’s goal to focus on a collaborative approach to client plan of care development, resourcing and implementation. The results of the client experience survey and staff feedback informed how Case Coordinators, Resource Coordinators and Home Care Attendants could work better together. Case Coordinators saw how the standardization of the client plan of care resulted in improved outcomes for clients. From their perspective, Home Care Attendants gained insight into the process of developing a client plan of care. The time savings from using the new standardized plan of care template allows Home Care Attendants to dedicate more time for providing direct client care. Overall, the standardization of the plan of care has built trust and awareness of job skills within the Home Care Team, improved client outcomes and boosted confidence in service delivery.

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