In 2018 a regional process was developed between The Pas, Flin Flon, Snow Lake and Thompson clinics to utilize the shared instance of EMR to maximize the capacity and scope of the health records staff to ensure client information requests are managed in an appropriate and timely manner. As a result of vacancies in both Flin Flon and The Pas, client requests were occasionally delayed, and in some situations, incorrect information was being provided for more complex requests.
This initiative was in response to significant recruitment challenges and the recognized need for the expertise/support of health information management practitioners in client information releases. This initiative has improved the timeliness and quality of information releases regionally, has demonstrated cost savings by maximizing existing capacity, and has demonstrated the ability to virtually manage client care needs.
The outcome of this initiative was improved quality of care for clients related to requests for information release despite a reduction in capacity. In addition, the initiative created a collaborative process to guide clear expectations, communication and outcomes that will support the sustainability of the tool.
This initiative has also created the foundation to further explore virtual service delivery opportunities.